Responsibilities:

• Engage with the online community across social media platforms, forums, and other digital channels to foster meaningful relationships and discussions.
• Monitor and respond to community inquiries, comments, and feedback in a timely and professional manner, ensuring a positive brand presence.
• Develop and implement strategies to grow and nurture the community, creating a sense of loyalty and engagement among users.
• Create, schedule, and manage content that aligns with the community’s interests and the company’s goals, driving engagement and conversation.
• Collaborate with internal teams (marketing, product, customer support) to relay community feedback and insights for continuous improvement.
• Organize and participate in community-building events, such as webinars, live chats, and virtual meetups, to encourage interaction and participation.
• Analyze community metrics and provide regular reports on engagement, growth, and sentiment.
• Stay informed on industry trends and best practices in community management, applying new strategies to improve engagement and retention.
• Manage online reputation by moderating content and addressing any issues or concerns in a proactive and positive manner.

Requirements:

• 1+ years of experience in community management or a related role.
• Strong verbal and written communication skills, with the ability to engage and connect with diverse audiences.
• Experience in managing social media platforms, forums, and other community-driven sites (e.g., Facebook, Instagram, Reddit, Discord).
• Ability to create compelling content that drives conversation and engagement.
• Strong organizational and multitasking skills, able to manage multiple community platforms and initiatives simultaneously.
• Familiarity with community management tools and analytics platforms.
• A proactive and empathetic approach to community building, with a passion for fostering meaningful connections.
• Experience with events (both virtual and physical) for community engagement is a plus.
• Ability to work independently while collaborating with cross-functional teams.