Responsibilities:

• Train and guide clients on the effective use of ERPNext, including its features, modules, and overall functionality.
• Conduct interactive training sessions (both online and in-person) to ensure clients understand how to use ERPNext for their specific business needs.
• Address and resolve client inquiries, doubts, and issues related to the usage of the ERPNext application.
• Develop training materials, including guides, tutorials, and presentations, to support client learning and improve overall understanding of the platform.
• Customize training sessions based on the client's business processes and requirements.
• Stay updated on the latest ERPNext updates and enhancements, incorporating them into training sessions.
• Collaborate with support teams to ensure timely resolution of client issues.
• Communicate effectively with clients, providing clear instructions and feedback in English, ensuring all training objectives are met.
• Gather feedback from training sessions and implement improvements for better client experiences.

Requirements:

• 1+ year of experience in training or implementing ERP systems, specifically ERPNext.
• Strong knowledge of ERPNext’s modules, features, and customization capabilities.
• Excellent communication skills, with fluency in English (both spoken and written).
• Ability to explain complex technical concepts in a simple and understandable manner.
• Proficiency in creating and delivering effective training materials and presentations.
• Strong problem-solving skills to assist clients in overcoming issues related to ERPNext usage.
• Ability to manage multiple training sessions and client needs simultaneously.
• Patience and adaptability to meet diverse client learning needs.